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Evaluate & Feedback


Evaluation and feedback are key to ensuring the long-term success of learning and development programs. While often focused on learner experience in the workshop alone; successful evaluations encompass the entire learning process.

3 Capabilities

9 Behaviours

Measure Program Effectiveness

Conduct effective evaluations on the design and delivery of the program and achievement of learning outcomes.

Has a range of evaluation data collection and analysis methods

Has knowledge of multiple and appropriate evaluation methods, designs and processes

Has knowledge of how to conduct data analysis from different sources and reporting the conclusions and recommendations

Evaluate Learning Impact

Measure the effectiveness of the learning initiative including impacts on behaviour, performance and business results

Seeks advice from stakeholders and learners regarding baseline evaluation metrics to monitor learning impact

Proactively seeks and monitors feedback regarding instructional design and delivery. Works with learners and stakeholders to adjust methodology to suit learners

Evaluates and monitors post-program results over time to assess application for the learner, and potential organisational impact

Review Performance

Focused on identifying areas for improvement such as learning design and delivery, stakeholder engagement and learner support by seeking feedback from stakeholders, learners, peers as well as personal reflection.

Monitors and incorporates stakeholder and learner feedback to improve performance outcomes

Monitors self, learners and stakeholder evaluation to assess strengths and areas for improvement

Identifies learning opportunities to monitor and address areas for improvement