2020 L&D Global Sentiment Survey (Donald H Taylor)

The question is always the same format: “What will be hot in workplace L&D in [this year]?” Participants are asked to choose what they think will be hot, not what should be hot.


Each person votes for 3 of 15 options, presented in random order, as well as an ‘Other’ option.  Aggregated, and examined over time, these answers provide a fascinating look at trends in what people in L&D are thinking.

Change at the top

This year, for the first time since 2015, the leading position on the survey was not held by Collaborative/social learning (#1 in 2015 and 2016) or Personalization/adaptive delivery (#1 in 2017, 2018 and 2019). Learning analytics held the top spot, and was #1 in 4 of the 9 countries with the most respondents (USA, India, Australia, Spain). This broad support is in contrast to Personalisation/adaptive delivery, which held the #1 position for 3 years mostly due to strong North American interest.

This is the first time that the table has been topped by an option focused on improving the work of the department, rather than a delivery mechanism or an approach to learning.