Professional Attributes

Professional Attributes


Professional skills are critical to the success of the L&D professional. We have identified three key behavioural elements that are critical to the success of an L&D professional. How you value diversity, your emotional intelligence and how you continue to improve and develop will impact the success of the learning initiatives you deliver.

3 Capabilities

9 Behaviours

Value Diversity

Recognise the positive benefits of diverse ideas and methods. Respect the different backgrounds, skills, and experiences.

Understand and adapt to different learning preferences and needs of learners and stakeholders.

Monitors and considers experiences, perspectives, approaches, values and beliefs of others

Monitors and seeks feedback and input from others, and is open to different views

Monitors, recognises and adapts to individual differences and experiences

Continual Development

Commitment to ongoing development of industry knowledge and technical skills through research and professional development.

Has solid understanding of, and monitors their own learning needs and development opportunities

Monitors the currency and relevance of learning methods, trends and technology to maximise learning outcomes

Identifies and monitors core challenges of stakeholders and draws connections to improve learning outcomes

Emotional Intelligence

Communicate effectively and with empathy. Seek to understand your learners and stakeholders’.

Is aware of and monitors their emotions, body language, tone of voice, energy levels, and how these impact others

Creates and monitors a sense of openness about how they are feeling about situations, appropriately expressing themself, creating feelings of trust, understanding, and authenticity

Monitors own and others' feelings when making decisions, combines the information in feelings with facts and technical information