Professional skills are critical to the success of the L&D professional. We have identified three key behavioural elements that are critical to the success of an L&D professional. How you value diversity, your emotional intelligence and how you continue to improve and develop will impact the success of the learning initiatives you deliver.
Recognise the positive benefits of diverse ideas and methods. Respect the different backgrounds, skills, and experiences.
Understand and adapt to different learning preferences and needs of learners and stakeholders.
Monitors and considers experiences, perspectives, approaches, values and beliefs of others
Monitors and seeks feedback and input from others, and is open to different views
Monitors, recognises and adapts to individual differences and experiences
Commitment to ongoing development of industry knowledge and technical skills through research and professional development.
Has solid understanding of, and monitors their own learning needs and development opportunities
Monitors the currency and relevance of learning methods, trends and technology to maximise learning outcomes
Identifies and monitors core challenges of stakeholders and draws connections to improve learning outcomes
Communicate effectively and with empathy. Seek to understand your learners and stakeholders’.
Is aware of and monitors their emotions, body language, tone of voice, energy levels, and how these impact others
Creates and monitors a sense of openness about how they are feeling about situations, appropriately expressing themself, creating feelings of trust, understanding, and authenticity
Monitors own and others' feelings when making decisions, combines the information in feelings with facts and technical information